Privacy Policy
Last updated October 24, 2026
Effective October 24, 2026. Shuoxun Technology Limited, Hong Kong, operates this Aerynx website. This policy explains the information handled when you visit, contact support, or follow a product link.
What this site does not handle
Aerynx does not directly process payment, place orders, or arrange delivery on this site. We do not offer a newsletter, a customer account, or an on-site checkout. When you choose Buy on Amazon, Amazon handles the order under its own terms and privacy notice.
Support and Crisp chat
An email address is required to open the Crisp chat so we can reply to your question. When you choose Open Crisp chat, the Crisp script loads and receives your email address, chat messages, and device and network information needed to operate the conversation. You may also email support@aerynxlab.com. Please do not send payment details or other unnecessary sensitive information.
Service providers and cookies
Our hosting provider may process basic request, device, and network information in operational logs for reliability, abuse prevention, and security. Opening Crisp may set functional cookies or browser storage to keep the conversation available. Crisp processes support data for us; its systems and staff may be outside Hong Kong. When website measurement is enabled, the Umami Cloud script loads and receives the page address, referrer, and browser and device details used to count visits, plus the product identifier when you choose Buy on Amazon. Umami does not receive your email or payment details. The site also uses a necessary admin session cookie for private product management; it is not a customer account cookie. We do not use a newsletter or advertising tracker on this site.
How information is used and retained
We use support information to answer your request, visit measurements to understand which pages and Amazon links people use, and operational information to keep the site secure and available. Support conversations and operational logs are retained for as long as needed for those purposes and applicable legal or operational requirements, then deleted or de-identified under the relevant service settings. Amazon controls information for purchases made on Amazon. We do not sell customer information.
Access, correction, and deletion requests
Contact support@aerynxlab.com to ask about the personal information we hold, request access or correction, or ask us to delete a support conversation. We may need enough information to identify the relevant conversation and verify the requester. We will respond subject to applicable legal requirements.